Nest Facilities Management

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Privacy Policy

Last Updated: 15th March, 2025

Nest Facilities Management Limited (“Nest Facilities”, “we”, “us”, or “our”) is committed to protecting your personal data and respecting your privacy.
This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, contact us, or engage with our services.

By using our website, you accept and agree to the practices described in this Privacy Policy.

1. Who We Are

NEST FACILITIES MANAGEMENT LIMITED
Company Number: 14277669
Registered Address: 7 Bell Yard, London, WC2A 2JR
Email: info@nestfm.uk
Telephone: 0-330-174-3594

We are the “data controller” responsible for determining how your personal data is used.

2. Personal Data We Collect

We may collect and process the following types of personal data:

Information you provide directly:

  • Name

  • Job title

  • Company name

  • Email address

  • Telephone number

  • Postal address

  • Service enquiries and project details

  • Messages sent through website forms

Information collected automatically:

  • IP address

  • Browser type and version

  • Device information

  • Website usage data (pages visited, time on site)

  • Cookies (see Section 10)

Information from third parties:

  • Public business directories

  • Referral partners

  • Social media accounts (if you contact us through them)

We do not collect special category data (e.g., health, ethnicity) via the website.

3. How We Use Your Data

We use your personal data for the following purposes:

  • Responding to enquiries and service requests

  • Preparing quotations, proposals, and agreements

  • Providing facilities management services

  • Managing client accounts and communication

  • Improving our website and customer experience

  • Sending updates or marketing communications (with your consent)

  • Meeting legal and regulatory obligations

We will only use your data when we have a lawful basis, such as:

  • Contractual necessity (to deliver our services)

  • Legitimate interests (business operations, security, analytics)

  • Legal obligation (e.g., accounting or compliance)

  • Consent (for marketing communications)

4. Marketing Communications

We may send you information about our services, industry updates or offers only if:

  • you have opted in, or

  • you are an existing client and the communication is relevant (legitimate interest)

You can opt out at any time by clicking “unsubscribe” or emailing info@nestfm.uk.

5. Sharing Your Information

We do not sell or trade your personal data.

We may share your data with:

  • Trusted service providers (IT support, hosting, CRM tools, email services)

  • Professional advisers (legal, accounting)

  • Subcontractors or operational partners delivering FM services

  • Regulatory authorities when required by law

All third parties are required to protect your data and follow strict confidentiality obligations.

6. International Transfers

We primarily store and process personal data within the UK and Ireland.
If data is transferred outside the UK or EEA, we ensure it is protected using:

  • UK-approved Standard Contractual Clauses, or

  • Adequacy decisions, or

  • Safeguards required under data protection law

7. Data Retention

We keep your personal data only for as long as necessary:

  • Enquiry data: up to 12 months

  • Client data: for the duration of the contract plus 6 years (legal requirements)

  • Marketing data: until you opt out

  • Website analytics: up to 26 months

When no longer needed, data is securely deleted.

8. Your Rights Under UK GDPR

You have the right to:

  • Access your personal data

  • Correct inaccurate information

  • Request deletion of your data

  • Object to processing based on legitimate interests

  • Withdraw consent (for marketing)

  • Request data portability

  • Restrict processing in certain circumstances

To exercise any rights, contact: info@nestfm.uk

If you are not satisfied, you can lodge a complaint with the Information Commissioner’s Office (ICO) at www.ico.org.uk.

9. Data Security

We take appropriate technical and organisational measures to protect your data from:

  • unauthorised access

  • accidental loss

  • misuse

  • alteration

  • disclosure

These include encrypted systems, secure servers, access controls, and staff training.

10. Cookies & Tracking Technologies

Our website uses cookies to:

  • improve functionality

  • analyse website performance

  • enhance user experience

  • support security features

Where required, we will request your consent for non-essential cookies.
Please refer to our Cookie Policy for full details.

11. External Links

Our website may contain links to third-party websites.
We are not responsible for:

  • their content

  • their privacy practices

  • any data collected by them

We encourage you to review their individual privacy policies.

12. Children’s Privacy

Our website and services are not intended for individuals under 16 years old.
We do not knowingly collect personal data from children.

13. Changes to This Policy

We may update this Privacy Policy from time to time.
The “Last Updated” date at the top will reflect the most recent version.

Continued use of our Website means you accept the updated policy.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, contact us at:

Nest Facilities c/o Nest LifeStyle Group, 100 Bishopsgate, 18th & 19th Floors, London, EC2N 4AG
Email: info@nestfm.uk
Telephone: 0-330-174-3594